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FAQ

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  • DELIVERY TIME
    GOODS WILL DELIVER WHITNIN 3 WORKING DAYS FROM MONDAY – SATURDAY, 9:00 AM-6:00PM
  • SELF-PICK UP LOCATION AND TIME
    1 SECOND CHIN BEE ROAD #03-01 SINGAPORE 618768
  • IF I RECEIVED THE SHIPMENT AND DISCOVERED THAT THE GOODS HABE THAWED, WHAT SHOULD I DO?
    IF THE GOODS ARE DELIVERED TO THE CUSTOMER IN PERSON, PLEASE INSPECT ON THE SPOT. IN THE EVENT THAT THE CUSTOMER IS UNABLE TO BE PRESENT FOR THE DELIVERY, PLEASE APPONIT A THIRD PARTY TO ACCEPT THE GOODS AND INSPECT. IF ANY THAWING IS NOTICED, PLEASE TAKE PHOTOS AND UPLOAD THEM TO OUR CUSTOMER SERVICE. IF IT IS DETERMINED THAT THE ISSUE WAS CAUSED BY US, WE WILL ARRANGE FOR AN ADDITIONAL DELIVERY OR REFUND.
  • IF THE GOODS DELIVERED ARE DIFFERENT FROM WHAT I ORDERED, WHAT SHOULD I DO?
    IF YOU FIND THAT THE DELIVERED GOODS DO NOT MATCH THE PRODUCT YOU ORDERED, PLEASE CONTACT OUR CUSTOMER SERVICE AND UPLOAD PHOTOS OF THE RECEIVED ITEMS. OUR CUSTOMER SERVICE TEAM WILL ASSIST YOU WITH THE NECESSARY ARRANGEMENTS.
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